Frequently Asked Questions:

How much are the castles to hire?

We provide an all day hire where prices start from as little as $170. Call or email us for pricing and further information.

Can I have a jumping castle indoors?

Yes, you can have a jumping castle indoors. Churches and halls generally have plenty of room for a jumping castle as will some garages. Many places have ceiling fans and beams which may obstruct with the height of the castle; please check dimensions on our webpage or call us first before booking.

Are you insured?

Yes of course we have $10,000,000.00 Public Liability and $10,000,000.00 Products Liability. A copy of certificate can be obtained upon request.

Do your staff hold Working with Children Certificates?

Yes, all our staff are uniformed and hold a ‘Working with Children Certificate’.

Can I have a jumping castle in a public park?

Having a jumping castle in a Public Park requires permission from either Parks Victoria or from your local council. Contact either of them for more information.

Some public parks may not have access to power. You will require a generator for the jumping castle for which there will be a small additional charge.

When do I pay my deposit?

We don’t require deposits.

What happens if it rains on the day of the function?

You have until the morining of the event to cancel the jumping castle. NO CANCELLATION FEES APPLY.

However, all of our jumping castles have rain covers or are fully enclosed which protects them from showers and this allows your party to proceed. We don’t recommend hiring the Castle if it’s persisting to rain.

What happens on the party day?

On the day of your jumping castle hire, we will attend to your home or party site at the time that was confirmed with you and install the jumping castle within approximately 20 minutes depending on size of castle. We will also take you through the operations of the castle and advise you on how to operate and supervise your jumping castle. Please have area cleared where it will be installed and allow side access of 90cm to bring in castle. If there are a lot of stairs along the pathway please advise upon booking.

Does someone need to supervise the operation of the jumping castle?

Yes, a responsible adult over 18 years of age must supervise the jumping castle at all times. There will be training given upon setting up of the castle and information can be read on the rental agreement for the jumping castle on the day of the hire.

Supervision

If you are having your jumping castle in a public place you may wish to have a supervisor attend the function. We will provide you with a price for one of our fully trained supervisors. Our staff are professionally dressed in corporate uniform and hold a ‘Working with Children Certificate’ and are trained in all aspects of supervision of children on our jumping castles.

You may even like to have one of our trained supervisors attend your backyard party to allow the adults to fully enjoy the event without the need to supervise the kids!

What are the rules of Operation?

  1. All participants must remove shoes before playing on the inflatable.
  2. No food and drinks allowed on inflatable.
  3. Children must be supervised at all times.
  4. No climbing or sitting on top of inflatable walls.
  5. Flips are not permitted to avoid injuries.
  6. No sharp objects or glass are to be worn whilst on inflatable.
  7. The safety of all participants is the sole responsibility of the customer hiring the inflatable.

Is there a weight limit on the castles?

Yes there is a weight limit on castles. Each castle varies from 350kg to 550Kg. Please refer to Castle 4 U staff for more information.

What is the height of the castles?

They vary from 3 to 5 meters. Please refer to Castles 4 U staff for more information.

What is the maximum weight a person can be to go on the castle?

Maximum weight of participant must not exceed 80 kg.

What surface type do the castles go on?

On any surface; gravel/ grass/ concrete/tiles/ floorboard/ pavers etc. All our castles come with a ground cover and we ensure the correct anchorages are used.

Method of Payment?

Cash, Cheque or Direct Deposit.

Can the castle be moved?

No, only Castle 4 U staff can relocate castle. Under no circumstance can the person/persons hiring the castle move it.

Can we hire the Castle over night and is there a fee?

Yes you can hire the Castle over night for an additional fee.

Tell others about us...Share on Google+Email this to someoneShare on FacebookTweet about this on TwitterPin on PinterestShare on LinkedInDigg thisBuffer this pageFlattr the authorShare on RedditShare on StumbleUponShare on Tumblr